Bug ID 516219: User failed to get profile license in VIPRION 4800 chassis if slot 1 is not enabled

Last Modified: Dec 19, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.4.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2

Fixed In:
12.0.0 HF3, 11.6.1 HF1, 11.5.4 HF2

Opened: Apr 03, 2015
Severity: 3-Major

Symptoms

Connection is reset when user tries to log on to an APM virtual server. APM log shows ERR_NOT_FOUND while getting profile license.

Impact

User logon failure.

Conditions

The issue happens if slot 1 in a VIPRION 4800 chassis is not occupied or is occupied but not enabled.

Workaround

Detach APM access profile from the virtual server and then reattach it.

Fix Information

Access policies now work properly in VIPRION 4800 with no slot1.

Behavior Change