Last Modified: Sep 13, 2023
Known Affected Versions:
12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2
Opened: Apr 24, 2015 Severity: 4-Minor
If the session expires or is killed for a View client that was authenticated with a smart card, the client does not allow for re-authenticating with a smart card. This is not an APM issue. A VMWare-specific bug is open to track the issue: https://dcpn.force.com/ProgramReqCaseDetailpagePartner?Id=500i000000OJmyJ
If "required" access policy is set, "Smart Card not found" message even though the user's smart card is plugged in If "optional" access policy is set, the user will be prompted for username/password only, with no way to re-authenticate with a smart card at this point.
VMWare View configured for smart card use
To work around the problem, disconnect from the previous (expired/killed) session and start a new one.