Last Modified: Jul 18, 2026
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3
Fixed In:
12.1.0, 12.0.0
Opened: May 14, 2015 Severity: 3-Major
Non-elevated client component is able to find certificate but not the key, while machine cert service/F5 Elevation Helper fails to find certificate. f5certhelper.txt (helper) or logterminal.txt (in windows\temp folder for service) contains: 1, , 0, , EXCEPTION - CCertInfo::FindCertificateInStore: CertFindCertificateInStore failed with error code: 80092004
User fails to pass access policy.
IE/Edge Client is not running under Admin user. Special certificate is used.
Run IE/BIG-IP Edge Client under administrator.
Now both service and elevation helper can find those specific certificates.