Bug ID 523327: In very rare cases Machine Certificate service may fail to find private key

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.4.0, 11.4.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5

Fixed In:
12.1.0, 12.0.0, 11.6.0 HF6, 11.5.3 HF2, 11.4.1 HF10

Opened: May 14, 2015
Severity: 3-Major

Symptoms

Non-elevated client component is able to find certificate but not the key, while machine cert service/F5 Elevation Helper fails to find certificate. f5certhelper.txt (helper) or logterminal.txt (in windows\temp folder for service) contains: 1, , 0, , EXCEPTION - CCertInfo::FindCertificateInStore: CertFindCertificateInStore failed with error code: 80092004

Impact

User fails to pass access policy.

Conditions

IE/Edge Client is not running under Admin user. Special certificate is used.

Workaround

Run IE/BIG-IP Edge Client under administrator.

Fix Information

Now both service and elevation helper can find those specific certificates.

Behavior Change