Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP All
Known Affected Versions:
11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8
Fixed In:
12.0.0, 11.6.1, 11.5.4
Opened: May 20, 2015 Severity: 3-Major Related Article:
K71003856
When a BIG-IP 2000 series or BIG-IP 4000 series device is booted into MOS (either manually or as a result of a user running the image2disk utility), the MOS boot process appears to hang. In reality, MOS boots successfully, but loses its connection to the BIG-IP system's serial console.
If you booted into MOS manually, you cannot carry out the tasks that you had set out to do. You must reset the device (either physically or via the AOM menu) to recover it. If the system booted into MOS automatically (as a result of a user running the image2disk utility to perform a clean installation), the installation completes successfully and the system reboots correctly at the end of the installation. However, you cannot see and follow the re-imaging process because of this issue. In this case, you can watch the (seemingly hung) serial console until the system reboots by itself.
A BIG-IP 2000 series or BIG-IP 4000 series device with a MOS version older than 2.8.9 - 587.0 is booted from MOS.
You can work around this issue by performing a temporary installation of BIG-IP version 12.0.0 to a new boot slot. No further action is required. This temporary installation of BIG-IP version 12.0.0 can be deleted once completed. This temporary installation of version 12.0.0 has the effect of upgrading MOS to a version which resolves this issue.
A BIG-IP 2000 series or BIG-IP 4000 series device with a MOS version older than 2.8.9 - 587.0 is booted from MOS now retains its connection to the serial console.