Bug ID 528675: BIG-IP EDGE Client can indefinitely stay "disconnecting..." state when captive portal session expired

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.4.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5

Fixed In:
12.1.0, 12.0.0, 11.6.0 HF6, 11.5.3 HF2, 11.4.1 HF10

Opened: Jun 18, 2015
Severity: 3-Major

Symptoms

Edge Client can stuck in "disconnecting..." state if connected through with captive portal session and captive portal session expired. This happens when BIG-IP EDGE client keep HTTP connection to captive portal probe URL alive.

Impact

When user run into this condition BIG-IP EDGE client for Windows cannot connect to BIG-IP APM server without restart.

Conditions

BIG-IP EDGE Client for Windows connecting to BIG-IP APM on network with active captive portal. Captive portal session expired before user terminate active Network Access connection.

Workaround

User can exit and restart BIG-IP EDGE client.

Fix Information

Captive portal detection request modified to properly close HTTP connection.

Behavior Change