Bug ID 528675: BIG-IP EDGE Client can indefinitely stay "disconnecting..." state when captive portal session expired

Last Modified: Jul 18, 2026

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3

Fixed In:
12.1.0, 12.0.0

Opened: Jun 18, 2015

Severity: 3-Major

Symptoms

Edge Client can stuck in "disconnecting..." state if connected through with captive portal session and captive portal session expired. This happens when BIG-IP EDGE client keep HTTP connection to captive portal probe URL alive.

Impact

When user run into this condition BIG-IP EDGE client for Windows cannot connect to BIG-IP APM server without restart.

Conditions

BIG-IP EDGE Client for Windows connecting to BIG-IP APM on network with active captive portal. Captive portal session expired before user terminate active Network Access connection.

Workaround

User can exit and restart BIG-IP EDGE client.

Fix Information

Captive portal detection request modified to properly close HTTP connection.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips