Bug ID 530648: Configuration utility unresponsive

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP AFM(all modules)

Known Affected Versions:
11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3,,,,, 11.6.4, 11.6.5,,,, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:

Opened: Jun 30, 2015

Severity: 3-Major

Related Article: K91168961


If Policy Sync is used, the GUI can become unresponsive during normal management operations (sync, resolve, check Policy Sync Status, and so on). This can occur with any size Access Policy.


GUI becomes unresponsive, must be restarted by "bigstart restart tomcat".


Policy Sync is used with APM in the GUI. This is easily reproducible on 4 GB boxes (set up policy sync in an HA configuration and sync a few policies).


To work around the problem: 1. To get the admin UI back: bigstart restart tomcat 2. To give more memory to the admin UI: tmsh modify sys db provision.tomcat.extramb value 100 save sys config

Fix Information

User is able to sync a large policy, resolve location-specific objects (LSO) on target, and complete the sync without any error.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips