Bug ID 532685: PAC file download errors disconnect the tunnel

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 12.0.0

Fixed In:
13.0.0, 12.1.0, 12.0.0 HF1, 11.6.1 HF1, 11.5.4 HF2

Opened: Jul 09, 2015
Severity: 3-Major

Symptoms

Any failure to download PAC file is treated as fatal error. If edge client fails to download PAC file VPN connection cannot be established.

Impact

Tunnel disconnects in case of PAC file download errors.

Conditions

-PAC file cannot be downloaded by edge client

Workaround

Fix infrastructure issues that result in PAC file download failure

Fix Information

PAC file download and merging issues were considered critical before and Edge Client disconnects the tunnel. This behavior is controlled by a new setting called "Ignore PAC download error" on BIG-IP now.

Behavior Change

PAC file download and merging issues were considered critical before and BIG-IP Edge Client disconnects the tunnel. This behavior is controlled by a new setting called "Ignore PAC download error" on BIG-IP now.