Bug ID 533480: qkview crash

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.4.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4

Fixed In:
12.1.0, 11.6.1 HF1, 11.5.4 HF2

Opened: Jul 14, 2015
Severity: 4-Minor
Related Article:


Qkview may crash or hang. You might see this error message in /var/log/ltm: err mcpd[8003]: 0107134e:3: Failed while making snapshot: (Failed to link files existing(/config/filestore/files_d/Common_d/...


You will be unable to generate a qkview file for support.


Changing large configurations while running qkview or missing files from the /config/filestore/files_d/Common_d/external_monitor_d directory can cause qkview to crash or hang.


Make sure any iControl scripts that are making changes are allowed to complete. If you deleted any external monitor files from /config/filestore/files_d/Common_d, restore the external-monitor file and re-run qkview.

Fix Information

The system now handles running qkview while creating 20,000 or more pools or removing an external monitor from the /config/filestore/files_d/Common_d/external_monitor_d directory, so these conditions no longer cause qkview crash or hang issues.

Behavior Change