Symptoms

The SMTP monitor marks a server down even when the server responds with a 250 message to the HELO command. Monitor debug output might show the following error messages: -- ERROR: failed to complete the transfer, error code: 28 error message: Time-out. -- ERROR: failed to complete the transfer, error code: 56 error message: Recv failure: Connection reset by peer.

Impact

The monitored server is marked down when it is not.

Conditions

This occurs under any of the following conditions: -- The monitored server does not close the TCP connection (does not send a FIN) after receiving a QUIT command from the client. -- The server does not include the word 'Bye' in the 221 message in response to the 'quit' sent by the BIG-IP system. -- The server issues a RST for any reason after the BIG-IP system has successfully received the 250 response to the HELO message.

Workaround

None.

Fix Information

SMTP monitor now considers the server up if it receives a successful response to the HELO command.

Behavior Change