Bug ID 546029: Edge client connection fails: keeps reconnecting when captive portal probe URL is not available at www.f5.com

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.2.1, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
12.1.0, 12.0.0 HF1, 11.4.1 HF10

Opened: Sep 15, 2015

Severity: 3-Major

Symptoms

Using Edge client on Microsoft Windows to establish a VPN repeatedly connects and disconnects.

Impact

Cannot establish VPN. This occurs because The F5 probe URL page used by earlier versions of the Edge client has been decommissioned.

Conditions

Edge client on Windows is used to establish VPN.

Workaround

There is no workaround other than to upgrade to a more recent Edge client for Windows.

Fix Information

Edge client now uses the available captive portal probe URL at cdn.f5.com.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips