Bug ID 552151: Continuous error report in /dev/log/ltm: Device error: n3-compress0 Nitrox 3, Hang Detected

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.2.1, 11.3.0, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4

Fixed In:
12.1.0, 11.6.1, 11.5.4 HF2

Opened: Oct 13, 2015
Severity: 2-Critical
Related Article:
K41902701

Symptoms

Hardware compression slowly and progressively fails to handle compression operations. The system posts the following errors in ltm.log: crit tmm3[14130]: 01010025:2: Device error: n3-compress0 Nitrox 3.

Impact

Compression is (eventually) performed by software. This can result in high CPU utilization.

Conditions

This occurs when the system encounters errors during hardware compression handling. This occurs on the BIG-IP 5000-, 7000-, 10000-, and 12000-series platforms, and on VIPRION B22xx blades.

Workaround

Disable compression if CPU usage is too high.

Fix Information

Improved the device exception handling so that errors are correctly propagated to compression clients, thus preventing the progressive failure of the compression engine, and stopping the offload to software compression (which was driving up the CPU).

Behavior Change