Bug ID 553037: iOS Citrix Receiver web interface mode cannot launch the apps

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Fixed In:
11.5.4 HF3

Opened: Oct 16, 2015
Severity: 3-Major

Symptoms

When a user clicks an app, a window displays with this message: "Cannot start the requested App. Select More info for further details."

Impact

Customer cannot launch app.

Conditions

An iOS Citrix Receiver in Web interface connection type and a BIG-IP system in Web interface configuration.

Workaround

1. In the Citrix Receiver, you can use the native GUI with Access-Gateway Enterprise edition type with this URI: https://<BIG-IP system virtual server FQDN>/ 2. Define an LTM data-group with FQDN set to /config/<storename>/pnagent/config.xml

Fix Information

LaunchICA get request to be passed through VDI.

Behavior Change