Bug ID 553037: iOS Citrix Receiver web interface mode cannot launch the apps

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.6.0, 11.6.1, 11.6.2, 11.6.3,,,,, 11.6.4, 11.6.5,,,

Fixed In:
11.5.4 HF3

Opened: Oct 16, 2015

Severity: 3-Major


When a user clicks an app, a window displays with this message: "Cannot start the requested App. Select More info for further details."


Customer cannot launch app.


An iOS Citrix Receiver in Web interface connection type and a BIG-IP system in Web interface configuration.


1. In the Citrix Receiver, you can use the native GUI with Access-Gateway Enterprise edition type with this URI: https://<BIG-IP system virtual server FQDN>/ 2. Define an LTM data-group with FQDN set to /config/<storename>/pnagent/config.xml

Fix Information

LaunchICA get request to be passed through VDI.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips