Bug ID 553925: Manual upgrade of Edge Client fails in some cases on Windows

Last Modified: Mar 21, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
11.2.0, 11.2.1, 11.3.0, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 12.0.0, 12.0.0 HF1, 12.0.0 HF2

Fixed In:
12.1.0, 12.0.0 HF3, 11.5.4 HF2

Opened: Oct 22, 2015
Severity: 3-Major

Symptoms

Manual upgrade of BIG-IP Edge Client for Windows fails and this message displays "Newer version of this product is already installed."

Impact

Edge Client cannot be upgraded.

Conditions

Edge Client version 11.2.0. Version 12.0 is installed. User tries to upgrade Edge Client by running a newer installer package of Edge Client.

Workaround

Uninstall and reinstall Edge Client or use the installer service component for automatic update of Edge Client.

Fix Information

Fixed installer package.

Behavior Change