Bug ID 555457: Reboot is required, but not prompted after F5 Networks components have been uninstalled

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 12.0.0, 12.0.0 HF1, 12.0.0 HF2

Fixed In:
12.1.0, 12.0.0 HF3, 11.6.1, 11.5.4 HF2

Opened: Oct 31, 2015
Severity: 3-Major
Related Article:
K16415235

Symptoms

Attempt to establish a VPN connection from a Windows 10, Windows 8.1, Windows 7, or Vista desktop fails if F5 Networks components have been removed previously and the desktop was not rebooted. Typically this issue can be identified by these log records: <snip> DIALER, 48, \driverstatechecker.cpp, 10, dump, WAN Miniport (SSTP) DIALER, 48, \driverstatechecker.cpp, 10, dump, WAN Miniport (SSTP) DIALER, 48, \driverstatechecker.cpp, 10, dump, F5 Networks VPN Adapter <--- Two F5 Devices DIALER, 48, \driverstatechecker.cpp, 10, dump, F5 Networks VPN Adapter (7) <--- Two F5 Devices DIALER, 48, \driverstatechecker.cpp, 155, GetVPNDriverRASDeviceName, found device, F5 Networks VPN Adapter <snip> DIALER, 1, \urdialer.cpp, 1573, CURDialer::OnRasCallback(), RAS error (state=RASCS_OpenPort, error=633: The modem (or other connecting device) is already in use or is not configured properly.)

Impact

End users cannot establish a VPN connection from Windows-based clients.

Conditions

Windows desktop. Existing F5 components uninstalled. Reboot was not performed after uninstall.

Workaround

Reboot the affected Windows desktop.

Fix Information

After F5 Networks components have been uninstalled, the system does not require reboot, and uses the latest installed software-device for VPN, as expected.

Behavior Change