Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.6.0, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2
Fixed In:
12.1.0, 12.0.0 HF3, 11.6.1, 11.5.4 HF2
Opened: Oct 31, 2015 Severity: 3-Major Related Article:
K16415235
Attempt to establish a VPN connection from a Windows 10, Windows 8.1, Windows 7, or Vista desktop fails if F5 Networks components have been removed previously and the desktop was not rebooted. Typically this issue can be identified by these log records: <snip> DIALER, 48, \driverstatechecker.cpp, 10, dump, WAN Miniport (SSTP) DIALER, 48, \driverstatechecker.cpp, 10, dump, WAN Miniport (SSTP) DIALER, 48, \driverstatechecker.cpp, 10, dump, F5 Networks VPN Adapter <--- Two F5 Devices DIALER, 48, \driverstatechecker.cpp, 10, dump, F5 Networks VPN Adapter (7) <--- Two F5 Devices DIALER, 48, \driverstatechecker.cpp, 155, GetVPNDriverRASDeviceName, found device, F5 Networks VPN Adapter <snip> DIALER, 1, \urdialer.cpp, 1573, CURDialer::OnRasCallback(), RAS error (state=RASCS_OpenPort, error=633: The modem (or other connecting device) is already in use or is not configured properly.)
End users cannot establish a VPN connection from Windows-based clients.
Windows desktop. Existing F5 components uninstalled. Reboot was not performed after uninstall.
Reboot the affected Windows desktop.
After F5 Networks components have been uninstalled, the system does not require reboot, and uses the latest installed software-device for VPN, as expected.