Bug ID 556616: Unable to install from hotfix on platform with SSD via the GUI

Last Modified: Mar 12, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4

Fixed In:
12.1.0, 11.6.3.3

Opened: Nov 06, 2015
Severity: 4-Minor
Related AskF5 Article:
K75634982

Symptoms

When using the GUI to install a hotfix on a platform with SSD drives, the system posts the following error message: No base image installed or compatible volume to install the Hotfix.

Impact

Cannot use the GUI to install a hotfix.

Conditions

The hotfix's base software image is not installed on a non-active volume on a appliance with SSD drives. Current appliances shipping with SSD drives include the following: C109 - 5000 series (5250, 5050) D110 - 7000 series (7250, 7050, 7055) D111 - 12000 series (12050, 12250) D113 - 10000 series (10150N, 10350, 10350F, 10050, 10055) C119 - i5600/i5800 C118 - i7600/i7800 C116 - i10600/i10800 C121 - HRC-i5800 C122 - HRC-i10800 A113 - B2150 blade A112 - B2250 blade A114 - B4450N blade

Workaround

Using the CLI to install the hotfix.

Fix Information

In this release, you can use the GUI to install a hotfix on platforms with SSD drives.

Behavior Change