Bug ID 559001: Unable to clear LCD messages and Alarm LED state on non-iSeries platforms

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1

Fixed In:
13.0.0, 12.1.5.2

Opened: Nov 18, 2015
Severity: 3-Major

Symptoms

You cannot clear alert messages shown on the LCD display from the TMOS console. In addition, the Alarm LED may continue to reflect an elevated alert status (by display a steady or blinking Red or Amber state) after LCD alert messages are cleared.

Impact

The alarm state does not clear. The Alarm LED may indicate a previous alert state that has been acknowledged/cleared and is no longer accurate.

Conditions

-- This may occur when BIG-IP system is running on hardware platforms other than iSeries appliances. -- Specifically, affected platforms include: + VIPRION B4200, B4300-series, B4400-series blades + VIPRION C4400, C4480, C4800 chassis + VIPRION B2100, B2150, B2250 blades + VIPRION C2400, C2200 chassis + BIG-IP 2000-series, 4000-series, 5000-series, 7000-series, 10000-series, 12000-series appliances + BIG-IP 800, 1600, 1600 LC, 3600, 3900, 6900-series, 8900-series, 11000-series appliances + EM 4000 appliances -- Using the following commands to clear alerts from the LCD display or reset the Alarm LED: tmsh reset-stats sys alert lcd lcdwarn -c <level> [<blade>]

Workaround

It may be possible to work around this issue using either of the following procedures: -- Clear the LCD alert messages by pressing the appropriate buttons on the front panel LCD display itself. -- Restart the fpdd daemon: bigstart restart fpdd Otherwise, rebooting the BIG-IP system restores the correct LED states.

Fix Information

Clearing LCD alert messages from the TMOS console successfully clears alert messages from the LCD display and restores the Alarm LED to the correct status.

Behavior Change