Last Modified: Aug 19, 2026
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.5.3, 11.5.3 hf1, 11.5.3 hf2, 11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 12.0.0, 12.0.0 hf1, 12.0.0 hf2, 12.0.0 hf3, 12.0.0 hf4
Fixed In:
13.0.0, 12.1.0, 11.6.1
Opened: Dec 29, 2015 Severity: 2-Critical Related Article:
K87617654
VPN is not updated correctly for non-admin users.
VPN is not updated. A user is not asked to enter admin credentials and an error is given: "Error downloading required files (-1)"
Steps to Reproduce: 1. In BIG-IP 12.0, create Access Policy containing (Firewall Check, Machine Info, Machine Cert Auth, Cache and Session Control, Protected Workspace, VPN Resources with Optimized Applications.) 2. Login with a User without admin privileges 3. Run FF 4. Login to VS and install components 5. Click on NA resource on the webtop to start VPN tunnel => a user is asked for an admin password and VPN is successfully installed and established 6. Close FF and exit PWD
None.
VPN is now updated as expected for non-admin users.