Bug ID 566646: Portal Access could respond very slowly for large text files when using IE < 11

Last Modified: Oct 01, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2

Fixed In:
12.1.0, 12.0.0 HF3, 11.6.1 HF1, 11.5.4 HF2

Opened: Jan 09, 2016
Severity: 3-Major

Symptoms

When accessing a large 'text/plain' file from server with Internet Explorer versions 7 through 10 client browsers, Portal Access sometimes holds the response until it fetches and processes the entire file contents. This can take several dozen seconds, or even minutes.

Impact

Large text files can't be accessed or downloaded through Portal Access.

Conditions

Internet Explorer version 7 through 10 with Portal Access

Workaround

Irule that does any of following: a) Preferred: append F5CH=I to request uri in HTTP_REQUEST for affected requests. b) Call REWRITE::disable for affected requests.

Fix Information

Fixed the issue where Portal Access could try to buffer contents of some large files and respond with significant delay.

Behavior Change