Bug ID 569542: After upgrade, user cannot upload APM Sandbox hosted-content file in a partition existing before upgrade

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM, Install/Upgrade(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3,,,,, 11.6.4, 11.6.5,,,, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,

Fixed In:

Opened: Jan 23, 2016
Severity: 3-Major


After upgrade, an existing user-created partition will not be able to load any existing hosted-content file or upload a new one. The issue happens because the required APM Sandbox directory w.r.t. this partition is missing after the upgrade. 01070734:3: Configuration error: Cannot create symbolic link to sandbox. Error: No such file or directory. If you have access to bash shell, try to run command: ln -s /config/filestore/files_d/p1_file_d/sandbox_file_d /var/sam/www/webtop/sandbox/files_d/p1_d/sandbox_file_d. Then try to upload file again. Unexpected Error: Loading configuration process failed. REPRODUCTION STEPS: 1) Before upgrade, create a partition (make sure APM is provisioned), say 'p1'. 2) Install the upgrade and reboot. 3) After upgrade, partition 'p1' is created but the required directory '/var/sam/www/webtop/sandbox/files_d/p1_d' is not created. This can occur on upgrades from prior to 11.6.0 to 11.6.0 through 12.1.0.


Configuration load fails if the existing partition had any hosted-content file before upgrade. If it did not have any hosted-content file before upgrade, the configuration load will be successful, but the user cannot upload/create a new hosted-content file in this partition sandbox.


Partition is created before the upgrade.


Workaround is manually create the required sandbox directory using bash command: mkdir -p /var/sam/www/webtop/sandbox/files_d/p1_d

Fix Information


Behavior Change