Last Modified: Oct 16, 2023
Affected Product(s):
BIG-IP APM, Install/Upgrade
Known Affected Versions:
11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3
Fixed In:
13.0.0, 12.1.3.4
Opened: Jan 23, 2016 Severity: 3-Major
After upgrade, an existing user-created partition will not be able to load any existing hosted-content file or upload a new one. The issue happens because the required APM Sandbox directory w.r.t. this partition is missing after the upgrade. 01070734:3: Configuration error: Cannot create symbolic link to sandbox. Error: No such file or directory. If you have access to bash shell, try to run command: ln -s /config/filestore/files_d/p1_file_d/sandbox_file_d /var/sam/www/webtop/sandbox/files_d/p1_d/sandbox_file_d. Then try to upload file again. Unexpected Error: Loading configuration process failed. REPRODUCTION STEPS: 1) Before upgrade, create a partition (make sure APM is provisioned), say 'p1'. 2) Install the upgrade and reboot. 3) After upgrade, partition 'p1' is created but the required directory '/var/sam/www/webtop/sandbox/files_d/p1_d' is not created. This can occur on upgrades from prior to 11.6.0 to 11.6.0 through 12.1.0.
Configuration load fails if the existing partition had any hosted-content file before upgrade. If it did not have any hosted-content file before upgrade, the configuration load will be successful, but the user cannot upload/create a new hosted-content file in this partition sandbox.
Partition is created before the upgrade.
Workaround is manually create the required sandbox directory using bash command: mkdir -p /var/sam/www/webtop/sandbox/files_d/p1_d
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