Symptoms

Airwatch version 8.3 and above no longer use the v1 REST API. APM is not be able to retrieve device information from Airwatch MDM version 8.3 and higher and device posture checking in APM policies fails.

Impact

BIG-IP APM is unable to retrieve device information and device posture check will fail.

Conditions

- Airwatch configured on APM - Airwatch is upgraded to version 8.3 or higher

Workaround

n/a

Fix Information

BIG-IP APM now utilizes the Airwatch v2 API to access device posture information. Important: you must be using Airwatch release 8.3 and up because older releases do not support the v2 REST API end points.

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips