Last Modified: Oct 07, 2023
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.4.1, 11.6.0, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2
Fixed In:
13.0.0, 12.1.0, 12.0.0 HF3, 11.6.1, 11.5.4 HF2
Opened: Feb 09, 2016 Severity: 2-Critical
Internet Explorer (IE) gets stuck entering Protected Work Space (PWS).
Due to the recent renewal of the signing certificate, the old DLL cannot certify the integrity of the new PWS components. PWS session does not launch.
One of the DLLs provided by APM, vdeskctrl.dll, provides COM services. IE consumes the COM services. The DLL is loaded by IE during upgrade of PWS components. Intermittently, (especially on slow systems), IE does not unload the old DLL promptly after upgrading PWS. When COM services are invoked to initialize PWS after upgrade, the old DLL provides the service.
After upgrade, if IE does not enter into PWS within 60 seconds, close IE and start a new session. This is a one-time event.
Internet Explorer can now launch a Protected Workspace session.