Last Modified: Oct 07, 2023
Affected Product(s):
BIG-IP APM
Known Affected Versions:
11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2
Fixed In:
13.0.0, 12.1.0, 11.5.4 HF2
Opened: Feb 10, 2016 Severity: 3-Major
Clients get an error: error "The modem (or other connecting device) is already in use or is not configured properly"
Clients will be unable to connect to the VPN
The exact reproduction steps are not known, but it was seen to occur on certain Windows 10 clients where the access components were removed and login was attempted afterward.
Rebooting might correct the issue on the client machine.
Network Access will no longer fail on client machines that first uninstall the components and then attempt to reconnect.