Bug ID 581660: After restarting pkcs11d, Thales connection may fail with 'cannot locate key'.

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP LTM(all modules)

Known Affected Versions:
12.1.0, 12.1.1, 12.1.2, 12.1.3,,,,,,,, 12.1.4,, 12.1.5,,,, 12.1.6

Opened: Mar 18, 2016

Severity: 2-Critical


netHSM connection may fail with a message 'cannot locate key'. This only affects Thales users. SafeNet users are not affected by this issue.


SSL handshake failure with a message similar to the following: SSL Handshake failed for TCP ->


This may happen after restarting pkcs11d without starting tmm immediately after.


For Thales, always restart tmm after restarting pkcs11d. To do so, run the following commands: bigstart restart pkcs11d bigstart restart tmm

Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips