Bug ID 584583: Timeout error when using the REST API to retrieve large amount of data

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP GTM(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2

Fixed In:
13.0.0, 12.1.2, 11.6.3, 11.5.6

Opened: Mar 31, 2016

Severity: 2-Critical

Related Article: K18410170

Symptoms

The Rest API might time out when attempting to retrieve large dataset, such as a large GTM pool list. The error signature when using the Rest API appears as follows: errorStack":["java.util.concurrent.TimeoutException: remoteSender:127.0.0.1, uri:http://localhost:8110/tm/gtm/pool, method:GET

Impact

If using the Rest API to retrieve the pool list, you may receive timeout errors.

Conditions

Configuration containing a large number of GTM pools and pool members (numbering in the thousands).

Workaround

There is no workaround at this time.

Fix Information

TMSH performance has been improved for this GTM case (improvement ~5-10 times), which is root case for REST failure. Timeout is no longer triggered for this amount of data.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips