Bug ID 590673: VMware View remote desktops return misleading "HTTP error 500" when accessed from Horizon 7 via Blast protocol with native Horizon View client

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4

Opened: May 02, 2016
Severity: 3-Major

Symptoms

Prior to version 12.1, BIG-IP APM doesn't support connecting to VMware View remote desktops using Blast protocol. If a user attempts to connect though, they are presented with an obscure "HTTP error 500" message which doesn't clearly convey this protocol is not supported.

Impact

Minor, user may get confused with the error message.

Conditions

APM configured as PCoIP proxy for Horizon 7

Workaround

None

Fix Information

None

Behavior Change