Bug ID 593360: Repeated 500 read failed messages on scheduled ASU

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP ASM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4

Fixed In:
13.0.0

Opened: May 16, 2016
Severity: 3-Major

Symptoms

The system experiences repeated failures on scheduled ASM Signature Updates (ASUs). This produces errors similar to the following: ---------------------------------------------------------------------- asm_config_server.pl|INFO|Dec 11 04:02:03.697|9905|F5::Sigfile::AutoDownload::call_soap_server,,Calling 'https://10.10.10.10/esd/services/ASMUpdate' for new Signature version. asm_config_server.pl|ERR|Dec 11 04:02:08.199|9905|F5::Sigfile::AutoDownload::call_soap_server,,SOAP request failed: 500 read failed: ----------------------------------------------------------------------

Impact

Repeated failures on scheduled ASUs.

Conditions

-- ASM Provisioned. -- Daily ASU is initially attempted.

Workaround

To work around this issue, run manual updates instead. To prevent this issue, change the time of the daily job run. To do so, follow these steps: 1. Open the cron job text file. # vi /etc/crontab 2. Change this line as follows: From: 02 4 * * * root run-parts /etc/cron.daily To: 10 4 * * * root run-parts /etc/cron.daily 3. Save the changes, and quit vi. This will change the automatic updates to run at 4:10 rather than 4:02.

Fix Information

This version implements a retry of any failed scheduled ASUs.

Behavior Change