Bug ID 597729: Errors logged after deleting user in GUI

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.2.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.10, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2

Fixed In:
13.0.0, 12.1.2, 11.6.1 HF2

Opened: Jun 06, 2016
Severity: 3-Major

Symptoms

After deleting a user in the BIG-IP GUI (under Access Policy :: Local User DB : Manage Users), the following symptoms may potentially be observed: 1. After approximately 10 minutes, an error similar to the following may appear in the LTM log (/var/log/ltm): mcpd[25939]: 01070418:5: connection 0x5dde19c8 (user admin) was closed with active requests Such message may also appear in /var/log/webui.log and /var/log/tomcat/catalina.out. 2. After clicking Refresh, the GUI may not show the correct web page.

Impact

Error messages logged. GUI may not show the correct web page.

Conditions

It is possible that this error could be encountered when deleting local users (Access Policy :: Local User DB : Manage Users), and may theoretically be encountered in other ways. The issue might require deleting a user and then remaining on the Manage Users page until an internal timeout of approximately 10 minutes passes.

Workaround

Use the CLI (tmsh) to delete local users.

Fix Information

None

Behavior Change