Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP All
Known Affected Versions:
11.2.1, 11.5.1, 11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2
Fixed In:
13.0.0, 12.1.2, 11.6.1 HF2
Opened: Jun 06, 2016 Severity: 3-Major
After deleting a user in the BIG-IP GUI (under Access Policy :: Local User DB : Manage Users), the following symptoms may potentially be observed: 1. After approximately 10 minutes, an error similar to the following may appear in the LTM log (/var/log/ltm): mcpd[25939]: 01070418:5: connection 0x5dde19c8 (user admin) was closed with active requests Such message may also appear in /var/log/webui.log and /var/log/tomcat/catalina.out. 2. After clicking Refresh, the GUI may not show the correct web page.
Error messages logged. GUI may not show the correct web page.
It is possible that this error could be encountered when deleting local users (Access Policy :: Local User DB : Manage Users), and may theoretically be encountered in other ways. The issue might require deleting a user and then remaining on the Manage Users page until an internal timeout of approximately 10 minutes passes.
Use the CLI (tmsh) to delete local users.
None