Bug ID 600558: Errors logged after deleting user in GUI

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP All(all modules)

Known Affected Versions:
11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2 HF1, 11.5.3 HF1, 11.5.3 HF2, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.2.1, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1

Fixed In:
13.0.0, 12.1.2, 11.6.1 HF2, 11.5.7

Opened: Jun 21, 2016

Severity: 3-Major

Related Article: K07611440

Symptoms

After deleting a user in the BIG-IP GUI (under Access Policy :: Local User DB : Manage Users), the following symptoms may be observed: 1. After approximately 10 minutes, an error similar to the following appears in the LTM log (/var/log/ltm): mcpd[25939]: 01070418:5: connection 0x5dde19c8 (user admin) was closed with active requests This message may also appear in /var/log/webui.log and /var/log/tomcat/catalina.out. 2. After clicking Refresh, the GUI may not show the correct web page.

Impact

Error messages logged. GUI may not show the correct web page.

Conditions

This has been reported most frequently when deleting local users (Access Policy :: Local User DB : Manage Users), but has been encountered in other ways. The issue might require deleting a user and then remaining on the Manage Users page until an internal timeout of approximately 10 minutes passes.

Workaround

Use the CLI (tmsh) to delete local users.

Fix Information

Errors are no longer logged after deleting user in GUI.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips