Bug ID 603080: Automatic license re-activation generates error

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
iApps TMOS(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6

Opened: Jul 06, 2016
Severity: 1-Blocking

Symptoms

When you re-activate your license via the GUI while running 12.1.1 HF1, an error is displayed: An error has occurred while trying to process your request.

Impact

A page will be returned with an error message that says "An error has occurred while trying to process your request." The license update still occurs normally, and if you go back to the license page at System :: License you should notice that any add-on keys have been added as expected.

Conditions

This occurs when using automatic license re-activation while running 12.1.1 HF1

Workaround

None

Fix Information

None

Behavior Change