Bug ID 604211: License not operational on Azure after upgrading from 12.0.0 HF1-EHF14 to 12.0.0-HF4 or 12.1.0-HF1 or 12.1.1.

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP Install/Upgrade(all modules)

Known Affected Versions:
12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Fixed In:
12.1.1 HF2, 12.1.1 HF1, 12.1.0 HF2

Opened: Jul 12, 2016

Severity: 2-Critical

Related Article: K72931250

Symptoms

On Azure, after upgrading to any version other than 12.0.0 HF1-EHF14 or 12.1.0-HF1-EHF22, the system boots up as Not Licensed and Inoperative. Although certain cloud-specific 12.x EHFs such as BIG-IP Virtual Edition 12.1.0 HF1 EHF1 is intended for AWS only, BIG-IP does not prevent you from accidentally downloading and installing it into Azure environments. If you upgrade Azure from BIG-IP Virtual Edition 12.0.0 HF1 EHF14 to the 12.1.0 HF1 EHF1 or 12.0.0-hf4 or 12.1.1, the Azure license becomes nonoperational and gets invalidated.

Impact

License becomes unusable. Re-licensing the instance gets an invalid license.

Conditions

Upgrading a BYOL instance on Azure to 12.1.0 HF1 EHF1 or 12.1.1. The Azure-specific versions are as follows: - 12.0.0-HF1-EHF14. - 12.1.0-HF1-EHF22.

Workaround

The workaround for this issue is to boot back into previous boot volume, and then upgrade to 12.1.0-HF1-EHF22 in Azure. To change default boot volume, choose one of the following methods: 1. tmsh reboot volume volume-name. 2. switchboot utility (interactive mode by default). 3. Admin UI. For more information about the switchboot utility, see SOL5658: Overview of the switchboot utility, available here: https://support.f5.com/csp/#/article/K5658

Fix Information

This release fixes the issue that occurred when the Azure license become nonoperational after upgrading to BIG-IP Virtual Edition 12.1.0 HF1 EHF1 from 12.0.0 HF1 EHF14. Note: Do not use BIG-IP 12.1.0 HF1 EHF1 in the Azure environments.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips