Bug ID 604498: User is shown confusing message - "You'll need a new app" when launching network access or endpoint check

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,

Opened: Jul 12, 2016
Severity: 4-Minor


On Windows 10, if f5vpn or F5epi applications are not installed on the user's machine, a message box is shown. This message box displays on top of the message displayed on the web page that shows instructions to the user about how to proceed.


User may get confused about what to do next.


User connects to APM on Microsoft Windows v10 using Spartan browser. F5EPI/F5VPN applications are not installed on user's machine


Close the message box.

Fix Information


Behavior Change