Bug ID 610243: HTML5 access fails for Citrix Storefront integration mode with gateway pass through authentication

Last Modified: Aug 19, 2026

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.5.4, 11.5.4 hf1, 11.5.4 hf2, 11.5.4 hf3, 11.5.4 hf4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 hf1, 11.6.0 hf2, 11.6.0 hf3, 11.6.0 hf4, 11.6.0 hf5, 11.6.0 hf6, 11.6.0 hf7, 11.6.0 hf8, 11.6.1, 11.6.1 hf1, 11.6.1 hf2, 11.6.2, 11.6.2 hf1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3

Opened: Aug 11, 2016

Severity: 3-Major

Symptoms

HTML5 client can not be used to access the published applications or desktops. HTML5 client access displays returns blank/black screen and displays "Can not connect to the server".

Impact

HTML5 client can not be used to access the published resources

Conditions

APM is configured Citrix Storefront integration mode. And in Storefront html5 client access is enabled.

Workaround

None

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips