Bug ID 612752: UCS load or upgrade may fail under certain conditions.

Last Modified: Oct 06, 2020

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, TMOS(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2

Fixed In:
13.0.0, 12.1.3

Opened: Aug 25, 2016
Severity: 3-Major
Related AskF5 Article:


UCS load fails, with the following error message: loaddb[20786]: 01080023:3: Error return while getting reply from mcpd: 0x10718e6, 010718e6:3: The requested primary admin user (user1) must exist in local user database.


UCS load or upgrade will fail.


Root login is disabled and the primary administrative user is set to anything other than 'admin', the default.


Before upgrading or generating the UCS, re-enable the root account by setting DB variable systemauth.disablerootlogin to 'false'. Unset the custom primary administrative user by setting DB variable systemauth.primaryadminuser to 'admin'. These settings may be safely reinstated after the upgrade is complete.

Fix Information


Behavior Change