Bug ID 612807: Errors during firmware update on BIG-IP 8900 and 8950 platforms

Last Modified: Jul 12, 2023

Affected Product(s):
BIG-IP All, Install/Upgrade(all modules)

Fixed In:

Opened: Aug 25, 2016

Severity: 4-Minor


After installing BIG-IP v13.0.0 on a BIG-IP 8900 or 8950 appliance and rebooting, messages similar to the following may be displayed at the serial console while booting: Checking for firmware updates: Traceback (most recent call last): File "/usr/lib/python2.6/site-packages/fdd/fddparser.py", line 575, in queryFdd fwType, subType, location) File "/usr/lib/python2.6/site-packages/fdd/fddparser.py", line 340, in _getDeployFirmware hwRec = self._locatePlatform(pid, variant, lcp) File "/usr/lib/python2.6/site-packages/fdd/fddparser.py", line 246, in _locatePlatform raise FddQueryException("Could not find platform %s" % ((pid, variant, lcp).__str__())) fdd.fddexception.FddQueryException: "Could not find platform ('D107', None, None)" [FAILED] In addition, the following errors may be logged in the ltm log: -- err chmand[5391]: 012a0003:3: FddApiErr:queryFDD:467 - queryFdd error (err:-1 0xffffffff) : File loader/FddParserHlpr.cpp Line 75 -- err chmand[5391]: 012a0003:3: queryFDD failed (update) err 0xffffffff : File loader/FddLoaderHlpr.cpp Line 229


These platforms are not supported by BIG-IP v13.0.0 or later, because this version of BIG-IP software being released after the End of New Software Support (EoNSS) dates for these platforms. For information, see SOL4309: F5 platform life cycle support policy, available here: https://support.f5.com/kb/en-us/solutions/public/4000/300/sol4309.html. See SOL4309.


Installing affected BIG-IP software versions on a BIG-IP 8900 or 8950 appliance.



Fix Information


Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips