Bug ID 614648: Unable to upload software image larger than 2GB using the GUI

Last Modified: Sep 06, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5

Opened: Sep 06, 2016
Severity: 3-Major

Symptoms

If you attempt to upload a software image at the System :: Software Management : Image List :: New Image screen, the following results may be observed: -- The Progress bar in the GUI never moves from 0%. -- A temporary file is created under /shared/images with a name in the form of: upload_###################.dat. -- The temporary file is never renamed to the correct image file name (as uploaded).

Impact

Unable to upload software image via the GUI.

Conditions

This may occur when the size of the software image to be uploaded is larger than 2 GB in size. Note: The BIG-IP v14.1.0 Upgrade ISO is 2.1 GB in size. Other BIG-IP v13.x and v14.x Recovery ISOs may also be larger than 2 GB in size.

Workaround

1. Use another method, such as SCP, to copy the BIG-IP software image to the target BIG-IP system. 2. After sufficient time has elapsed to allow the software image upload to complete, manually rename the temporary file under /shared/images to the final file name. Note: It is highly recommended to verify the md5sum of the temporary file to confirm that upload is complete, and that the temporary file is an accurate copy of the original software image uploaded.

Fix Information

None

Behavior Change