Bug ID 617063: After VPN tunnel established, if network is switched and a Captive Portal is present in the new network, EdgeClient fails to re-establish VPN tunnel

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2

Fixed In:
13.0.0, 12.1.2 HF1

Opened: Sep 15, 2016

Severity: 3-Major

Symptoms

After VPN tunnel is established, if network is switched and a Captive Portal is present in the new network, EdgeClient fails to re-establish VPN tunnel.

Impact

EdgeClient may show an error page for captive portal or stay in Reconnecting state for extended period. Disconnect button may not be responsive.

Conditions

VPN tunnel is established. Place the computer in hibernation. Resume from hibernation and connect to a new network where a Captive Portal is present, e.g. Starbucks.

Workaround

None

Fix Information

If captive portal is detected during reconnect, close VPN resources before showing captive portal authentication page.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips