Bug ID 618637: Sometimes f5fpc cannot establish Network Access connection and incorrectly reports 'Session timed out' error

Last Modified: Apr 19, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6

Fixed In:
13.0.0

Opened: Sep 23, 2016
Severity: 2-Critical

Symptoms

Sometimes f5fpc cannot establish Network Access connection. Successfully established Network Access connection and subsequent login retries will fail with 'Session timed out' error.

Impact

Network Access cannot be established and 'Session timed out' error is presented to the user.

Conditions

This intermittent issue might occur after there has been a successfully established Network Access connection, and a user retries to login once or multiple times.

Workaround

1) Find all processes with regex f5std, svpn and manually kill them. 2) Restart host OS.

Fix Information

f5fpc no longer incorrectly reports 'Session timed out' error in case of subsequent retry failures due to internal operational error.

Behavior Change