Bug ID 619419: Workaround for Software Installation Failures in TMUI

Last Modified: Dec 20, 2018

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Opened: Sep 28, 2016
Severity: 3-Major

Symptoms

A software installation fails for one of several reasons (unsupported software versions, lack of disk space, etc). This failure leaves the software volume in a state where future installations cannot be completed.

Impact

You cannot install software on the failed volume. You will see "Previous installation not complete" message if you attempt to install software on this failed volume.

Conditions

Software installation fails.

Workaround

1. Installation fails. 2. Navigate to System >> Disk Management. Click on HD1 (for example) 3. Under Contained Software Volumes, you can see the reason for failure on the failed volume. 4. Select the failed volume and click Delete. Confirm you want to delete the failed volume. 5. Once the volume is deleted successfully, return to System >> Software Management : Image List 6. Select a valid image and click the Install button. 7. Under Volume Set Name enter a valid name and click the Install button.

Fix Information

None

Behavior Change