Bug ID 623173: unused error messages for SecurID

Last Modified: May 14, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2, 12.1.2 HF1, 12.1.2 HF2, 12.1.3,,,,,,,, 12.1.4,

Fixed In:

Opened: Oct 18, 2016
Severity: 3-Major


The following customization messages can be found at Access >> Profiles / Policies : Customization : General then on the left pane, click "text" and goto customization settings -> access profiles -> <someAP> -> error messages -> securid prompt messages SecurID authentication: unexpected error SecurID authentication: invalid username SecurID authentication: invalid passcode SecurID authentication: invalid PIN these messages can never be seen by end user, there is no need to customize them


end user will never see messages regardless of customized the messages or default


some securid messages customized


workaround is not necessary, the module is functioning as designed. the only problem is - some extended error messages do not appear. end user only see "access denied" or "unknown error"

Fix Information

messages are not available for customization

Behavior Change