Bug ID 624061: RSA authentication may fail on edge client on some older windows 10 builds

Last Modified: May 01, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5

Opened: Oct 20, 2016
Severity: 3-Major

Symptoms

Edge client on windows may fail to fetch passcode from RSA soft token even when user enters correct pin. Tis will result in authentication failure and client logs will contain the following log entry UWebBrowserParser::Invoke, GetPasscode failed: No tokens found!

Impact

Client authentication will fail

Conditions

- Windows 10 machine is not updated with latest update - RSA authentication is configured on server - Integrated soft token is used to get token information

Workaround

-Install latest windows 10 update.

Fix Information

None

Behavior Change