Bug ID 624061: RSA authentication may fail on edge client on some older windows 10 builds

Last Modified: Nov 07, 2022

Bug Tracker

Affected Product:  See more info
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,

Opened: Oct 20, 2016
Severity: 3-Major


Edge client on windows may fail to fetch passcode from RSA soft token even when user enters correct pin. Tis will result in authentication failure and client logs will contain the following log entry UWebBrowserParser::Invoke, GetPasscode failed: No tokens found!


Client authentication will fail


- Windows 10 machine is not updated with latest update - RSA authentication is configured on server - Integrated soft token is used to get token information


-Install latest windows 10 update.

Fix Information


Behavior Change