Bug ID 624931: getLopSensorData "sensor data reply too short" errors with FND300 DC PSU

Last Modified: Apr 10, 2019

Bug Tracker

Affected Product:  See more info
BIG-IP All(all modules)

Known Affected Versions:
11.5.1, 11.5.1 HF1, 11.5.1 HF10, 11.5.1 HF11, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2

Fixed In:
11.5.4 HF3

Opened: Oct 25, 2016
Severity: 3-Major

Symptoms

On a BIG-IP 2000-/4000-series or 5000-/7000-series appliances with FND300 DC power supplies running BIG-IP v11.5.4-HF2, errors similar to the following are logged every 30+ seconds: warning chmand[8220]: 012a0004:4: getLopSensorData: LopHlprDev: sensor data reply too short, objId: 16d size: 39 warning chmand[8220]: 012a0004:4: getLopSensorData: LopHlprDev: sensor data reply too short, objId: 16e size: 39 In addition, the PSU status is reported as Not Present by the "tmsh show sys hardware" and "tmctl chassis_power_supply_status_stat" commands. tmsh show sys hardware: Chassis Power Supply Status Index Status Current 1 not-present NA 2 not-present NA tmctl chassis_power_supply_status_stat: name index status input_status output_status fan_status current_status ============================================================================== pwr1 1 2 2 2 2 0 pwr2 2 2 2 2 2 0 Totals 3 4 4 4 4 0 ------------------------------------------------------------------------------ (Where a status value of 2 == Not Present)

Impact

1. Errors logged every 30+ seconds 2. PSU status is reported as Not Present

Conditions

This problem occurs when all of the following conditions are true: 1. BIG-IP 2000-/4000-series or 5000-/7000-series appliance 2. One or more FND300 DC power supplies installed 3. Running BIG-IP v11.5.4-HF2

Workaround

None

Fix Information

The status of FND300 DC power supplies is reported correctly on BIG-IP 2000-/4000-series and 5000-/7000-series appliances.

Behavior Change