Last Modified: Sep 13, 2023
Affected Product(s):
BIG-IP All
Fixed In:
11.5.4 HF3
Opened: Oct 25, 2016 Severity: 3-Major
On a BIG-IP 2000-/4000-series or 5000-/7000-series appliances with FND300 DC power supplies running BIG-IP v11.5.4-HF2, errors similar to the following are logged every 30+ seconds: warning chmand[8220]: 012a0004:4: getLopSensorData: LopHlprDev: sensor data reply too short, objId: 16d size: 39 warning chmand[8220]: 012a0004:4: getLopSensorData: LopHlprDev: sensor data reply too short, objId: 16e size: 39 In addition, the PSU status is reported as Not Present by the "tmsh show sys hardware" and "tmctl chassis_power_supply_status_stat" commands. tmsh show sys hardware: Chassis Power Supply Status Index Status Current 1 not-present NA 2 not-present NA tmctl chassis_power_supply_status_stat: name index status input_status output_status fan_status current_status ============================================================================== pwr1 1 2 2 2 2 0 pwr2 2 2 2 2 2 0 Totals 3 4 4 4 4 0 ------------------------------------------------------------------------------ (Where a status value of 2 == Not Present)
1. Errors logged every 30+ seconds 2. PSU status is reported as Not Present
This problem occurs when all of the following conditions are true: 1. BIG-IP 2000-/4000-series or 5000-/7000-series appliance 2. One or more FND300 DC power supplies installed 3. Running BIG-IP v11.5.4-HF2
None
The status of FND300 DC power supplies is reported correctly on BIG-IP 2000-/4000-series and 5000-/7000-series appliances.