Bug ID 626438: Frame is not showing in the browser and/ or an error appears

Last Modified: Aug 19, 2026

Affected Product(s):
BIG-IP ASM(all modules)

Known Affected Versions:
12.0.0, 12.0.0 hf1, 12.0.0 hf2, 12.0.0 hf3, 12.0.0 hf4, 12.1.1, 12.1.1 hf1, 12.1.1 hf2, 12.1.2, 12.1.2 hf1, 12.1.2 hf2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6

Fixed In:
13.0.0

Opened: Nov 02, 2016

Severity: 3-Major

Symptoms

frame going blank when ASM policy enabled. this will trigger the following JS error in clients console: Uncaught TypeError: Cannot read property '3' of undefined

Impact

Site not operating correctly.

Conditions

Asm policy enabled. Device id is enabled theough one of the supporting features

Workaround

N/a

Fix Information

Fixed device id javascript issue that prevented a frame from being displayed .

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips