Bug ID 627972: Unable to save advanced customization when using Exchange iApp

Last Modified: Apr 28, 2025

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.2.1, 11.4.0, 11.4.1, 11.5.0, 11.5.1, 11.5.1 HF1, 11.5.1 HF2, 11.5.1 HF3, 11.5.1 HF4, 11.5.1 HF5, 11.5.1 HF6, 11.5.1 HF7, 11.5.1 HF8, 11.5.1 HF9, 11.5.1 HF10, 11.5.1 HF11, 11.5.2, 11.5.2 HF1, 11.5.3, 11.5.3 HF1, 11.5.3 HF2, 11.5.4, 11.5.4 HF1, 11.5.4 HF2, 11.5.4 HF3, 11.5.4 HF4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.0.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.0, 12.1.0 HF1, 12.1.0 HF2, 12.1.1, 12.1.1 HF1, 12.1.1 HF2, 12.1.2

Fixed In:
13.0.0, 12.1.2 HF1

Opened: Nov 10, 2016

Severity: 3-Major

Related Article: K11327511

Symptoms

When Policy created using Microsoft Exchange iApp script, Advanced Customization (usually of logon page) might fail with error similar to the following: 01020066:3: The requested Customization Template File (/Common/Exchange.app/exch_custom_logon_ag logon.inc) already exists in partition Common.

Impact

Unable to edit advanced customization, functionality is unaffected.

Conditions

Usually: HA Pair, iApp exchange created profile, in general any advanced customization where name not equals customization_group_name:filename is affected.

Workaround

edit bigip.conf apm policy customization-group /Common/Exchange_2010.app/exch_custom_logon_ag { templates { logon.inc { name /Common/Exchange_2010.app/exch_custom_logon:logon.inc } } } change name /Common/Exchange_2010.app/exch_custom_logon:logon.inc to customizaton_group_name:filename i.e. name /Common/Exchange_2010.app/exch_custom_logon_ag:logon.inc

Fix Information

Can now save advanced customization when using Microsoft Exchange iApp.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips