Bug ID 628645: Classification signatures fails to update and there are no errors in the GUI

Last Modified: Apr 19, 2021

Bug Tracker

Affected Product:  See more info
BIG-IP Install/Upgrade, LTM(all modules)

Known Affected Versions:
13.1.0, 13.1.0.1, 13.1.0.2, 13.1.0.3, 13.1.0.4, 13.1.0.5, 13.1.0.6, 13.1.0.7, 13.1.0.8, 13.1.1, 13.1.1.2, 13.1.1.3, 13.1.1.4, 13.1.1.5, 13.1.3, 13.1.3.1, 13.1.3.2, 13.1.3.3, 13.1.3.4, 13.1.3.5, 13.1.3.6

Fixed In:
13.1.4

Opened: Nov 15, 2016
Severity: 3-Major

Symptoms

The libcec.so library fails to update, and errors are no longer displayed in the GUI. Var/log/hitless_upgrade.log provides a hint that the upgrade is failing: update_dpi_sigfile.pl|DEBUG|Nov 01 20:39:33.305|19694|F5::DPI::Sigfile::AutoDownload::call_soap_server,,Timestamp: 2016-10-19 11:25:00, BigIP: 12.1.0 update_dpi_sigfile.pl|INFO|Nov 01 20:39:34.562|19694|F5::Sigfile::Update::update,,The most recent DPI Signatures file is already installed.

Impact

Classification signatures fail to update. There are no errors displayed in the GUI. Running the 'tmsh list ltm classification' command shows that the new version has not been installed. Additionally, in /var/log/hitless_upgrade.log: update_dpi_sigfile.pl|DEBUG|Nov 01 20:39:33.305|19694|F5::DPI::Sigfile::AutoDownload::call_soap_server,,Timestamp: 2016-10-19 11:25:00, BigIP: 12.1.0 update_dpi_sigfile.pl|INFO|Nov 01 20:39:34.562|19694|F5::Sigfile::Update::update,,The most recent DPI Signatures file is already installed.

Conditions

-- A BIG-IP system is updated to the latest libcec.so, for example, using 'hitless upgrade' (Traffic Intelligence / Classification / Check for updates). -- Upgrade the software. By using "Check for updates"

Workaround

Check /var/log/hitless_upgrade.log log

Fix Information

The system now display error message on GUI correctly

Behavior Change