Bug ID 636348: BIG-IP systems configured for high availability (HA) and System Gateway Failsafe may fail to load their configuration after device trust is reset.

Last Modified: Jan 20, 2023

Bug Tracker

Affected Product:  See more info
BIG-IP LTM(all modules)

Known Affected Versions:
11.6.0, 11.6.0 HF1, 11.6.0 HF2, 11.6.0 HF3, 11.6.0 HF4, 11.6.0 HF5, 11.6.0 HF6, 11.6.0 HF7, 11.6.0 HF8, 11.6.1, 11.6.1 HF1, 11.6.1 HF2, 11.6.2, 11.6.2 HF1, 11.6.3,,,,, 11.6.4, 11.6.5,,,, 13.1.0,,,,,,,,, 13.1.1,,,,, 13.1.3,,,,,,, 13.1.4,, 13.1.5,, 14.0.0,,,,,, 14.0.1,, 14.1.0,,,,,, 14.1.2,,,,,,,,, 14.1.3,, 14.1.4,,,,,,, 14.1.5,,,

Opened: Jan 02, 2017
Severity: 4-Minor


In the /var/log/ltm file you may observe an error message similar to the following example 01071837:3: The pool (/Common/http_pool) contains a reference to a gateway failsafe device (/Common/bigip1.f5.com), which does not exist on the system. Please specify a valid device for this configuration. Unexpected Error: Loading configuration process failed.


Configuration may fail to load


This issue occurs when all the following conditions are met: -You have multiple BIG-IP systems in a High Availability (HA) configuration. -You have configured System Gateway Failsafe -You reset device trust -You attempt to reload the configuration or reboot the device before recreating the device trust


Remove Gateway Failsafe before resetting device trust

Fix Information


Behavior Change