Symptoms

It is impossible to open MS Word document in MS SharePoint 2013 using Internet Explorer 11 or MS Edge via Portal Access: the browser shows error message.

Impact

User cannot edit/browse MS Word documents from SharePoint library in local MS Word application.

Conditions

- MS SharePoint 2013 accessed via Portal Access session; - Internet Explorer 11 or MS Edge; - MS Word installed locally; - MS Word document in SharePoint library.

Workaround

There is no workaround for this bug.

Fix Information

Now MS Word documents in SharePoint 2013 library can be opened in local MS Word application via Portal Access.

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips