Bug ID 636675: It is impossible to open MS Word document in MS SharePoint 2013 using Internet Explorer 11 or MS Edge via Portal Access.

Last Modified: Jul 18, 2026

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
13.0.0, 13.0.0 hf1, 13.0.0 hf2, 13.0.0 hf3, 13.0.1

Opened: Jan 04, 2017

Severity: 3-Major

Symptoms

It is impossible to open MS Word document in MS SharePoint 2013 using Internet Explorer 11 or MS Edge via Portal Access: the browser shows error message.

Impact

User cannot edit/browse MS Word documents from SharePoint library in local MS Word application.

Conditions

- MS SharePoint 2013 accessed via Portal Access session; - Internet Explorer 11 or MS Edge; - MS Word installed locally; - MS Word document in SharePoint library.

Workaround

There is no workaround for this bug.

Fix Information

None

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips