Bug ID 637745: Edge client may terminate session sooner than what is specified in inactivity timeout

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
12.1.1, 12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Fixed In:
13.1.0

Opened: Jan 09, 2017

Severity: 3-Major

Symptoms

In some cases, APM session may be terminated in 15 minutes even if inactivity timeout is much longer

Impact

APM session will be terminated and user will be required to authenticate again.

Conditions

- Inactivity timeout on APM is set to more than 15 minutes. - Edge client is unable to re-establish VPN session for 15 minutes.

Workaround

None.

Fix Information

Now Edge Client will not terminate the session without notice, in response to 15 minutes of network connection failure. Instead, it will attempt to re-establish the VPN connection using the existing APM user session if that session's maximum timeout value is not yet reached.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips