Bug ID 645750: EdgeClient doesn't notify the user when it's time to interact with the logon page.

Last Modified: Sep 13, 2023

Affected Product(s):
BIG-IP APM(all modules)

Known Affected Versions:
11.5.0, 11.5.1, 11.5.2, 11.5.3, 11.5.4, 11.5.5, 11.5.6, 11.5.7, 11.5.8, 11.5.9, 11.5.10, 11.6.0, 11.6.1, 11.6.2, 11.6.3, 11.6.3.1, 11.6.3.2, 11.6.3.3, 11.6.3.4, 11.6.4, 11.6.5, 11.6.5.1, 11.6.5.2, 11.6.5.3, 12.0.0, 12.0.0 HF1, 12.1.0 HF1, 12.0.0 HF2, 12.1.0 HF2, 12.0.0 HF3, 12.0.0 HF4, 12.1.1 HF1, 12.1.1 HF2, 12.1.2 HF1, 12.1.2 HF2, 12.1.0, 12.1.1, 12.1.2, 12.1.3, 12.1.3.1, 12.1.3.2, 12.1.3.3, 12.1.3.4, 12.1.3.5, 12.1.3.6, 12.1.3.7, 12.1.4, 12.1.4.1, 12.1.5, 12.1.5.1, 12.1.5.2, 12.1.5.3, 12.1.6, 13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1

Fixed In:
13.1.0

Opened: Feb 17, 2017

Severity: 4-Minor

Related Article: K85023830

Symptoms

EdgeClient doesn't notify the user when it's time to interact with the logon page.

Impact

User may not know that EdgeClient is waiting for the input, hence VPN connection isn't established until user provides credentials

Conditions

When EdgeClient is minimized to the tray and the page requires user interaction no notification is shown.

Workaround

In the current Access Policy for each logon-page-and-language combination: * Go to advanced logon page customization. * Open the source code. * Find the following line: 'externalWebHost.webLogonNotifyUser();' * Replace it with the following line: 'externalWebHost.WebLogonNotifyUser();' Note the uppercase 'W' at the beginning of 'WebLogonNotifyUser' replace string.

Fix Information

Now Edge Client correctly notifies the user when it's time to interact with the logon page to perform authentication.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips