Bug ID 646849: If the Application Connector Proxy loses connection to the BIG-IP, the GUI does not display the configuration

Last Modified: Jun 27, 2019

Bug Tracker

Affected Product:  See more info
Application Connector TMOS(all modules)

Known Affected Versions:
1.0.1, 1.1.0

Opened: Feb 22, 2017
Severity: 4-Minor

Symptoms

If an Application Connector Proxy is connected and authorized with a BIG-IP, a record will show in the "BIG-IPs" table showing that it is connected; however, if the proxy loses connection to the BIG-IP for any reason (network issue, dns issue, BIG-IP restart or reboot), the GUI will stop displaying the BIG-IP.

Impact

If you look at the proxy GUI it will appear that there are no BIG-IPs configured, nor any nodes, and that you need to configure everything from scratch.

Conditions

This will occur if the proxy loses connection to the BIG-IP for any reason.

Workaround

If the BIG-IP was simply rebooting, you may be able to re-add the BIG-IP connection to the proxy, and BIG-IP will automatically re-authorize the proxy. Once this occurs, any pre-existing nodes that were configured on the proxy when the BIG-IP is reconnected.

Fix Information

None

Behavior Change