Last Modified: Apr 28, 2025
Affected Product(s):
BIG-IP APM
Known Affected Versions:
13.0.0, 13.0.0 HF1, 13.0.0 HF2, 13.0.0 HF3, 13.0.1
Fixed In:
13.1.0
Opened: Mar 22, 2017 Severity: 2-Critical Related Article:
K29141414
ping_access_agent may be constantly restarting on BIG-IP appliance that has over 24 CPU cores.
PingAccess integration functionality will not be accessible to the users.
-- BIG-IP appliance has over 24 CPU cores or VE platform has over 24 CPU cores. -- APM is provisioned.
If PingAccess functionality is not required - disable process by running 'bigstart stop ping_access_agent'. If PingAccess functionality is needed: 1. Stop ping_access_agent by running "bigstart stop ping_access_agent'. 2. Modify file '/etc/bigstart/scripts/ping_access_agent' as follows: a) Replace line: cpu_count=$(get_number_cpu) with line: tmm_count=$(get_tmm_count) b) Replace line: exec /usr/sbin/${service} -n ${cpu_count} with line: exec /usr/sbin/${service} -n ${tmm_count} 3. Save the file, and restart the process by running 'bigstart start ping_access_agent'.
ping_access_agent no longer restarts when used on a platform with over 24 CPU cores and under 64 CPU cores.